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Service Administrator (Wembley), Wembley
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Client:
Flannery Plant Hire
Location:
Wembley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
754298b1626f
Job Views:
4
Posted:
17.08.2025
Expiry Date:
01.10.2025
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Job Description:
Role and Responsibilities
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients’ project requirements.
We are seeking a highly organised and detail-oriented individual to join our team as a Service Administrator. The successful candidate will be responsible for supporting the effective operation of our service and maintenance department in our Wembley depot by coordinating service requests and providing administrative support to ensure efficient service delivery.
Key Responsibilities
* Receive and log service and maintenance requests from internal and external customers accurately and promptly.
* Coordinate service visits for plant machinery, ensuring timely response and resolution.
* Liaise with technicians and customers to schedule maintenance appointments based on priorities and availability.
* Assist in managing stock levels of spare parts required for maintenance and repairs.
* Coordinate with suppliers to ensure timely availability of spare parts.
* Maintain accurate inventory records
* Maintain comprehensive service records and databases for future reference.
* Prepare and issue service reports, including details of work carried out, materials used, and costs incurred.
* Generate purchase orders for parts and services, ensuring accuracy and adherence to budgetary guidelines.
* Maintain clear and effective communication channels with internal stakeholders, including service technicians, operations team, and customers.
* Provide exceptional customer service by promptly addressing customer inquiries, concerns, and issues related to service delivery.
* Ensure customer satisfaction by addressing feedback and implementing improvement measures where necessary.
Qualifications and Skills
* Previous experience in a similar administrative role
* Previous experience in Construction or plant hire industry would be desirable but not essential.
* Excellent organisational and time management skills to prioritise competing tasks effectively.
* Strong attention to detail, ensuring accuracy in documentation and inventory management.
* Exceptional communication and interpersonal skills to liaise with internal and external stakeholders.
* Proficiency in Microsoft Office Suite and experience using inventory management systems preferred.
* Ability to work independently, demonstrate problem-solving skills, and adapt to changing priorities.
What We Offer
* Competitive Salary dependent on experience
* A positive and collaborative work environment, and opportunities for professional growth and development
* Access to discount 100’s of high street stores and shops
If you are passionate about customer service and coordination, with a keen eye for detail and a desire to work in a dynamic and fast-paced environment, then join Flannery Plant Hire.
Flannery Plant Hire are an equal opportunities employer and welcome applications from all candidates.
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