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Team Leader - Front of House - Pret a Manger, Belfast
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Client:
Carebrook Ireland
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
268e774ce035
Job Views:
27
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
Pret A Manger - Shift Leader - Front of House
* Support and coach the team to ensure they reach their potential in both the shop and kitchen
* Support the training pathways to ensure training happens on time
* Lead by example and be hands-on when required
* Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
* Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
* Lead the Speed of Service principles
* Ensure the team consistently follows the 6 Key Points of Service
* Follow the MBWA principles
* Empower the team to deliver engaging Joy of Pret activities
* Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
* Ensure the Coffee Calling System is followed efficiently
* Ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
* Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
* Follow the 11-Step Production Process to guarantee safety and accuracy
* Prioritize customer needs without compromising quality or freshness
* Use and follow How to Cards to maintain Pret standards
* Carry out Line Checks and implement improvements as needed
* Maintain quality by avoiding Made to Sell (MTS) rejects on display
* Develop team knowledge about food and coffee quality
* Ensure Barista Prepared Drinks are made to high standards
* Follow Food Safety and Health & Safety Standards
* Monitor and record safety checks
* Take corrective actions promptly
* Keep the shop clean, safe, and equipment well maintained
* Proactively monitor standards through MBWA
* Report and escalate quality issues
* Support sales, labor efficiency, and profit through the Big 4
* Order accurately according to business needs
* Follow Mystery Shopper requirements
* Control stock via the 7 Steps of Unaccounted
* Follow financial standards to minimize risks
* Use merchandising and marketing effectively to drive sales
GROWING SALES
* Follow merchandising guidelines and utilize marketing to increase sales
* Support successful food launches
* Encourage effective communication between kitchen and FOH to meet business needs
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