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If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.
This is a customer service role focused on customer retention, such as when their contracts expire, and includes opportunities to increase revenue through discussing upgrades and additional services.
Salary is £25,000 with a realistic uncapped OTE of £40,000, with many team members exceeding this.
You will learn about our broadband products and services, then assist customers in recontracting and upgrading their services and equipment. You will collaborate with sales, marketing, and customer operations teams to improve customer retention. Training will include using our database to accurately track customer orders and satisfaction. The role involves a mix of inbound and outbound calls.
Note: this is an office-based role. To contact some customers out of hours, there is one late shift from 11am to 7.30pm per week and one Saturday shift (which can be worked from home) in four, with time off in lieu the following week.
Bring attributes such as inquisitiveness, excellent listening skills, the ability to build rapport quickly, and a mindset focused on earning £40,000 or more.
Apply now for an initial chat to learn more. If interested, you will meet us, meet the team, and hear firsthand how they achieve and spend their earnings….
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