The role Overview The Assistant Asset Manager will join us at an exciting time of our business growth and internalization of the property and facilities management workstreams. You will work within the Asset Management team to deliver a seamless customer experience by playing a crucial role between our customers, Facilities Management, Finance and Asset Management teams. The role is key to the strategic management plan of the company by bringing in house the Property and Facilities management teams and will focus on a portion of MLI properties across the UK. Role within the team This is a truly collaborative role, and the Assistant Asset Manager will work with: Asset and Senior Asset Managers Facilities Managers Accounts Team and Credit Controllers A range of external third parties – agency partners, solicitors, building surveyors and project managers Responsibilities Contract Administration Reading and interpreting lease documentation Reviewing tenancy data and improving the quality of lease data held. This includes information about our customers and their leases - key lease events, contractual obligations and financial apportionments for insurance and service charges Support both onboarding and offboarding of lease contracts and associated duties including the management of completion or closing statements by engaging with the Accounts Team Help us ensure that our document library remains up to date Financial Management Work with the Facilities Management Team and Asset Managers in the preparation of the service charge budgets Liaise with the Accounts Team to approve service charge budgets as well as ensuring that they are apportioned appropriately upporting the Accounts Team with customer billing by approving rent, service charges and insurance charges in advance of issue Working with the Asset Manager and the Credit Controllers to manage arrears and debt recovery Managing insurance claims and oversight of remedial works with the support of the Facilities Management Team Supporting the administration of rates payable, particularly in relation to changes of liability between Industrials and our Customers Customer Liaison Build positive relationships with our customers through regular meetings to ensure a high level of customer care. Working alongside the Asset Manager to act as a point of escalation for service related issues, general Landlord & Customer liaison and any contractual disputes Arranging and undertaking property inspections of common estate areas and units as and when required Lead customer applications for alienation or unit level alterations Identify any contractual breaches with the support of the Facilities Management team. This might include mid-term repair, end of term dilapidations, non-payment of charges due under the lease or breaches of user restrictions Supporting customers with valid insurance claims with the support of the Facilities Management team Asset Management Supporting the Asset Manager when we acquire or dispose of assets Supporting the Asset Manager and the Facilities Management Team in the management of vacant property to ensure that units are ready to let Supporting the Asset Manager with transactional work. This may include new lettings lease renewals, rent reviews and re-gear opportunities where required Supporting the Asset Manager with value add or capital expenditure schemes where feasible Supporting the Asset Manager by liaising with third parties such as local planning authorities, in respect of easements & wayleaves, telecoms, and in relation to any legal issues Supporting the Asset Manager in pursuing Industrials sustainability objectives Skills and Experience A relevant degree, working toward the MRICS qualification or recently qualified A good understanding of property and asset management Proficient with all main applications in the MS Office environment. Experience in using CRM systems would be beneficial A UK Driving Licence is essential as well as access to a car Key candidate attributes A strong work ethic and tenacity to get the job done in a timely manner and to a high standard The ability to thrive in a fast-paced environment and juggle priorities effectively A team player who can work professionally with a wide range of third-party service providers A strong understanding of Landlord and Tenant legislation and the ability to apply this knowledge to occupational scenarios Excellent communication and negotiation skills A pro-active attitude to conduct frequent face-to-face customer meetings Strong attention to detail Good dispute resolution skills and an understanding of the importance of customer service Willingness to travel frequently Willingness to work with new technologies to improve the business’ operational efficiency About us At Indurent, our mission is to serve our customers by providing space for success where they can work, flourish and grow. We do this by leveraging our customer-first approach, our fantastic team and strong operating platform across the whole of the industrial and logistics spectrum in the UK, from multi-let industrial estates in urban areas up to large logistics assets in strategic transport hubs. We also develop best-in-class industrial and logistics properties which incorporate the latest sustainability technology, provide highly efficient and low-carbon warehousing solutions for our customers. At Indurent, we strive to excel at everything we do, but we believe our greatest strengths are: Our Customer First Approach We listen to our customers so that we genuinely understand and meet their needs. We strive to be there when they need us, and to make our interactions as frictionless as possible, resulting in a differentiated customer experience which add tangible value. Our ‘Indurent Hive’ Technology Platform We have invested in a technology-driven, market-leading operating platform called Indurent Hive to support the digitalisation of our business and drive our customer experience. The platform covers all elements of our business, from marketing through to leasing, and from property management through to finance. We use it to deliver value and growth opportunities for all our stakeholders. Our empowered People We have the right people in the right roles. They have clarity of purpose and enjoy working in a dynamic environment which is both challenging and rewarding. We believe in the importance of investing in our people through ongoing training and professional development. We are: Accountable : we act with integrity, take responsibility for our actions and we are committed in everything we do. Dynamic : we are relentless, and we are agile. Curious : we are always learning, open to change and we are innovative. Collaborative : we win and lose as a team, listen to understand and we provide a high challenge, high support working environment. Fair : we treat others as we wish to be treated, we are honest, respectful and we do the right thing. We Pay it Forward We have market leading, high-quality buildings where our customers and local communities can flourish. We prioritise health, wellbeing, sustainability and our net carbon reduction and we are a force for good through our charitable work, commitment to diversity and inclusion and to working with a responsible supply chain. We believe in making a better world for future generations and take responsibility for our actions. Our Committed Capital We are longstanding investors in the UK industrial and logistics market with a UK wide platform and excellent track record of performance. We are fully aligned with Blackstone, our capital partner, and together we have a strong conviction towards investing in UK industrial and logistics. Following the integration of Industrials REIT and St Modwen Logistics in June 2024, Indurent is one of the UK’s largest owners of industrial and logistics property, with over 25m sq ft of warehouse space and more than 2,000 customers. We have big ambitions and aspirations, and with the backing of our owner, Blackstone, we expect to double the size of the business over the next 3-5 years. We are always looking for talented individuals to join the Indurent team who can help us achieve our goals and aspirations. We would love to hear from you if that might be you.