About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
Make your application after reading the following skill and qualification requirements for this position.
About the team: You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients.
About the role: The Senior Implementation Manager - EMEA will head up a cross-functional team tasked with implementing and integration of new customer and partner solutions, as well as uplifting and migrating existing customers onto our latest platforms.
They are responsible for managing a portfolio of customer projects and migrations to ensure delivery to the required quality, budgetary and timeline metrics.
This role is also responsible for the co-ordination of internal resources and must have solid communication skills to align expectations clearly with both technical and non-technical parties.
Responsibilities:
* Partner with the Director of Professional Services to prioritise and track cross-functional activities for client implementations.
* Lead and support team members within the EMEA Professional Services group.
* Oversee a portfolio of client projects, ensuring timely and effective delivery.
* Coordinate the migration of existing clients to updated platforms.
* Communicate progress, performance, and delivery costs clearly and regularly.
* Share client feedback with the Product team to inform future development.
* Continuously improve hybrid delivery processes and support quality assurance.
* Represent the Delivery team in pre-sales, ongoing service, and support engagements.
Requirements:
* Experience managing customer-facing projects, ideally in software or technology.
* Ability to lead teams and foster collaboration across functions.
* Clear and confident communicator, comfortable with presentations and written updates.
* Skilled at managing multiple priorities and projects simultaneously.
* Familiarity with planning and coordinating activities across product and engineering teams.
* Strong problem-solving and stakeholder engagement abilities.
* Understanding of agile delivery practices.
* Comfortable working independently in fast-paced settings.
* Able to translate technical concepts for non-technical audiences.
* Experience with identity verification or biometrics is a plus.
* Exposure to fintech environments is beneficial.
* Familiarity with tools like JIRA and Confluence.
* Analytical mindset for documenting technical requirements.
* Project management certification.
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Wellbeing programs
* Life Assurance
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work