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Work as a Train Manager within Chiltern Railways you will be responsible for helping to achieve the high standard of quality of performance on Chiltern Trains ensuring the safety of yourself and others at all times.
Key Accountabilities
Manage customer security, respond to customer enquiries and in times of disruption, ensure that customers’ needs are placed first.
Provide clear and concise on train announcements to ensure accurate information is given to customers.
Check the cleanliness and general environment of each train and rectify or report faults by means of the Vehicle Defect Book.
Welcome customers boarding trains, particularly at originating stations.
Provide passenger count information on trains.
Deal with anti-social behaviour on trains.
Carry out all necessary Rules and Regulations.
Act as an “Authorised Person” to take part in revenue protection on trains and stations, issuing Penalty Fares and excess fares where appropriate.
Act in accordance with the Code of Practice for the treatment of suspects, within the scope of the Police and Criminal Evidence Act 1984 to:
Conduct Interviews with Suspects.
Make notes, prepare and submit reports.
Attend court as required.
Experiences with anti-social passengers and fraudulent travel.
Other relevant information.
Assist as directed where reasonable and safe.
Person Specification
Good hearing & eyesight and good general health (this is a safety critical role and all postholder’s are required to meet certain medical requirements according to the Railway Group Standards and be subject to random drug & alcohol testing).
Good numeracy and literacy skills.
Good verbal communication and interpersonal skills.
Able to remain calm under pressure, particularly when dealing with conflict.
Be able to work on own initiative.
Able to attend for work at times when public transport may not be running (i.e. Early shifts).
Flexible approach to working shifts and weekends.
Confident manner when dealing with the public (particularly when dealing with difficult customers)
To remain helpful and courteous at all times, especially when dealing with customers.
Able to work alone (this could be early in the morning and late at night).
Enjoys working with the public.
Neat & tidy appearance (there is a requirement to wear full uniform).
Experience of working in the rail industry.
Experience of working with customers in a face-to-face environment.
A good standard of local railway and geographical knowledge.
Our benefits include.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central.
Active staff are also entitled to residential and duty standard class travel on all of the above services
Arriva Village- access to online benefits and discounts
Cycle to Work Scheme
Employee Assistance Plan
Physio Line - We offer complementary 24-hour physio for everyone
Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
We offer 25 days annual leave as well as statutory holidays
Support - Peer Support, Samaritans, and Railway Chaplain
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
* Industries
Transportation/Trucking/Railroad
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