Resident Welfare Officer
Location: Bradford, Huddersfield, Doncaster, Barnsley and Halifax
Salary: up to £28,917 per annum plus a car allowance
Contract: Full‑time, Permanent
About the role
Mears Housing Management is seeking a Resident Welfare Officer to support a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This front‑line role combines administrative, practical, and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward.
Responsibilities
* Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work.
* Balance administrative responsibilities with direct support work, demonstrating flexibility, time management, and a commitment to service delivery.
* Maintain regular contact with service users through face‑to‑face visits and telephone calls, encouraging engagement with appointments and support services.
* Support service users with health, finances, repairs, and the move‑on process, using empathy, problem‑solving skills, and a practical approach to meet individual needs.
* Assist with appointments and referrals, providing fallback support when necessary.
* Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively.
* Arrange food parcels and ensure access to essential resources.
* Contribute to a front‑line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories.
* Assess individual and family needs and identify appropriate support packages to maintain independence.
* Maintain documentation and reports to support service delivery and safeguarding.
* Use Microsoft Office and general IT competence to carry out the above tasks.
* Carry out any additional duties as required by the role.
Essential criteria
* Demonstrable experience in a similar role within housing, support, or welfare services.
* Strong communication skills with both clients and colleagues; ability to manage conflict and challenging situations.
* Full UK Driving Licence (necessary for travel between properties and appointments).
* Proficiency in Microsoft Office and general IT competence.
* Empathy, persistence, and a supportive, compassionate attitude.
* Ability to work independently and with a team.
Benefits
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day.
* Volunteering Leave – paid volunteering support.
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share Save scheme, and more.
* Family‑friendly policies.
* Company car for work and personal use, fuel card and PPE.
Additional information
As part of the recruitment process, we will carry out background, identity, security clearance and BPSS checks. Please provide relevant identification, proof of address, references, a valid passport, and proof of UK residency for the last five years.
Contact: Vickie Rudge – Vickie.Rudge@mearsgroup.co.uk
Equality, Diversity & Inclusion
At Mears Group, we are committed to fostering a diverse and inclusive environment. We are a Disability Confident employer and support the Armed Forces Covenant. We aim to enhance social mobility and encourage applicants to voluntarily share background information to help improve diversity.
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