Responsibilities
* Inspire and lead from the shop floor, setting the standard for world‑class service and customer engagement.
* Foster a high‑performing, collaborative team culture where colleagues thrive and deliver exceptional results.
* Optimize staffing and scheduling in partnership with the Senior Store Manager to ensure operational efficiency.
* Drive commercial success through weekly sales analysis, strategic decision‑making, and strong product knowledge.
* Recruit and develop top talent with a customer‑first mindset, building capability and service excellence.
* Champion innovation by embracing new technologies and processes that enhance customer experience and streamline operations.
* Deliver impactful training and coaching to equip teams with the tools and confidence to excel.
* Maintain premium merchandising standards and use storytelling techniques to create immersive, memorable interactions.
* Monitor performance metrics, customer feedback and mystery shop results to identify opportunities for improvement.
* Support operational excellence and compliance, including health & safety, loss prevention and emergency procedures.
Qualifications
* Proven leadership experience in retail management or similar role.
* Strong commercial acumen and ability to analyse sales data.
* Background in high‑service retail environments.
* Experience managing large teams and fostering collaboration.
* Proficiency with POS and stock management systems.
* Exceptional customer service standards.
* Sales‑focused with a proactive approach to growth.
* Strong problem‑solving and decision‑making skills.
* Clear and effective communication skills.
* IT literate and highly organised.
Company Overview
Warner Bros. Discovery (WBD) offers career‑defining opportunities across creative, technology and production disciplines worldwide. Our Studio Operations group supports facilities such as soundstage/backlot rental, events, design, culinary, construction and landscaping, enabling unforgettable studio tours and optimal work environments.
Background
WBD’s vast portfolio of iconic content and beloved brands brings stories to life—from wizards and dragons to immersive fan experiences. Together, we explore and grow into our best selves.
Position
The Harry Potter Shop Oxford Street is a flagship store that redefines the retail experience, blending storytelling with world‑class retail standards. As Store Manager, you will take ownership of day‑to‑day operations; lead, motivate and inspire a high‑performing team to deliver an exceptional customer experience and achieve measurable results.
Location & Hours
London, Oxford Street – flagship shop next to Warner Bros. Studio Tour London. Full‑time, 40 hours/week on a seven‑day rota including weekends and Bank Holidays. Working hours between 7 am and 10 pm. Onsite role.
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