One Stop • Stratford-upon-Avon • Apply by 05-Aug-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safety at work.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at shift start and end for accurate payment.
* Following security procedures and using safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining your actions to customers.
* Maintaining a clean, organized, and clear store environment.
* Potentially managing shifts in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, handling Post Office operations and passing necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customer-centric approach
* Respectful treatment of each other
* Working as one team
* Making things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions.
We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall, West Midlands, and serving communities from three distribution centers.
We are committed to accessibility and inclusive recruitment, with Level 3 Disability Leader accreditation. For support details, please click here.
Please Note
Applicants must be above school leaver age. Check your country’s school leaver age here.
Benefits
* 10% discount at One Stop
* 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
* 20% discount on F&F Clothing in Tesco
* 10% discount at Tesco Mobile
* 20% off insurance products at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Cash plan discounts
* Exclusive deals and discounts across various retailers and activities
* Save as you earn scheme
* WeCare support services, including online GP, mental health support, and fitness programs
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options to suit your needs
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