Head of Neighbourhoods (London) - LondonJob Reference: NLD-002256Salary: £70,000 per annumincreasing to £73,000 post probationEmployment Type: PermanentAre you ready to lead change, shape communities, and deliver exceptional services for residents?We’re looking for an inspiring and strategic Head of Neighbourhood Services to join PA Housing. This is a senior leadership role where you’ll drive performance, lead high-performing teams, and shape how we deliver neighbourhood and customer engagement services.You’ll play a key role in improving the resident experience, building strong community relationships, and ensuring our services are responsive, efficient, and truly customer-focused. If you’re passionate about leadership, innovation, and making a real difference at scale, this is your opportunity to leave a lasting impact.This isn’t your typical leadership role you’ll be influencing strategy, driving cultural change, and continuously improving services based on real resident insight.What’s in it for you.In addition to the salary, we offer a number of benefits, including:High street discount schemesHealth cash plans26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy moreFlexible bank holidays take them when it suits youCar leasing schemeHybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role (mandatory office cover). We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.What you’ll be doingLead the Neighbourhood and Customer Engagement function, taking ownership of service performance and outcomesChampion a customer-first approach, ensuring resident needs are understood, anticipated, and metUse data, insight, and feedback to drive service improvements and deliver excellent resident satisfactionBuild and maintain strong relationships with residents, local authorities, community groups, and partner agenciesRepresent PA Housing at external forums, strengthening partnerships and influenceLead, inspire, and develop teams, creating a positive, high-performing cultureSet clear objectives, monitor performance, and drive accountability across your teamsOversee budgets and resources, ensuring services deliver value for moneyContribute to organisational strategy, shaping corporate and resident plansDrive innovation by challenging traditional approaches and encouraging creative solutionsPromote resident involvement and community engagement in decision-makingIdentify risks, resolve issues, and remove barriers to delivering excellent servicesWhat we’re looking forWe’d love to hear from you if you:Have significant senior leadership experience in housing, community services, or a similar sectorHave a strong track record of delivering high-quality, customer-focused servicesAre experienced in leading teams, managing budgets, and driving performance improvementCan think strategically while also delivering operational resultsAre confident influencing and building relationships with a wide range of stakeholdersUse data and insight to inform decisions and improve outcomesAre an excellent communicator with strong leadership presenceBring a collaborative, inclusive approach and can build a positive team cultureAre passionate about innovation and continuous improvementHave a strong understanding of housing, customer service, and regulatory environments (desirable)Degree (or equivalent) in a relevant subject such as housing, management, or social sciencesProfessional membership (e.g. Chartered Institute of Housing or Institute of Customer Service) desirableIf specific qualifications are required, please upload them with your application to demonstrate your eligibility.At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.Disclosure and Barring Service:This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.AGENCIES: We know where you are if we need your support so please do not contact us.To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.