An exciting, newly created opportunity has arisen at The Football Association. We are looking for a Membership & Operations Manager to drive growth, engagement and revenue across a new England membership proposition that is due to launch soon.
This is a pivotal moment for England. Record levels of fan engagement, major tournament success and a home men's EUROs on the horizon mean this new membership proposition will transform how we connect with England fans across all teams, delivering enhanced experiences and meaningful membership benefits.
Sitting at the heart of this transformation, you will lead acquisition, engagement and retention activity, working closely with colleagues and external partners to deliver campaigns that cut through and achieve measurable impact.
You will manage end to end membership and ticketing operations, coordinate internal and external stakeholders and support fan engagement initiatives that maximise operational efficiency and the supporter experience. This is a key role in delivering The FA's vision of world class events that unite fans and celebrate English football at Wembley Stadium, St. George's Park and beyond. The role includes line management responsibility for one direct report.
Please note this role is based at Wembley Stadium a minimum of two days per week. You will also be required to attend England fixtures both home and away, including overseas tournaments.
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