Based at Marpol Security HQ in Golborne (WA3 3RX), we require an experienced Control Room Operator, joining an existing team in support of our expanding business operation. We are seeking operatives to observe a 4 on/4 off shift pattern with day and night rotations available, with opportunity for overtime.
Experienced CCTV Control Room Operator - Golborne
£15.50 per hour | 12-hour shifts | 4 on, 4 off | Days and nights available | Permanent employment with Marpol Security
Duties Include
Responsibility for the smooth, consistent running of the control room, your duties will include:
Monitoring and operating site CCTV surveillance across a variety of platforms.
Responding to emergency situations; liaising with mobile response teams & coordinating emergency services where necessary.
Incident reporting and associated paperwork including detailed daily handovers.
Reporting to the management team with a sensitivity to service level requirements.
Liaising with the public, field staff staff and customers by phone and email.
Rostering security officer shifts.
Benefits
Contract of employment 42 hours + opportunity of overtime.
28 days holiday entitlement pro-rata.
Structured, progressive pay banding based on tenure, training and performance.
Ongoing training and support.
Rolling roster providing a healthy work/life balance including scheduled weekends off.
Weekly pay, 2 weeks in arrears.
Pension scheme in line with auto-enrolment.
Health cash plan membership upon successful probation period completion.
Opportunity to work with a growing, professional team and progression within the company.
What to expect?
Shift patterns operate on a 17:30-05:30 night pattern, and 05:30-17:30 day pattern averaging 42 hours per week based on 12 hour shifts performed 4 on/4 off.
Hourly rate: £15.50
The role of a Control Room Operator is both challenging and unique, with no two shifts the same.
Working alongside experienced colleagues.
Who are we looking for?
We welcome motivated, front line SIA licensed candidates who are seeking the chance to develop skills within the security sector, or those who possess relevant and transferable expertise from a comparable supervisory monitoring role/industry (CCTV licence public spaces preferred).
Control room experience is essential (enhanced training can be provided if experience gained outside of security industry).
Reliable, punctual, flexible, and calm under pressure.
A passion for delivering excellent customer service, a drive to succeed and willingness to learn.
A natural problem-solver, with the ability to be resourceful in a demanding work environment.
An ambassador for the company
Excellent communication skills (written and verbal) including a polite, professional and welcoming telephone manner.
Strong IT skills. Comfortable with Word, Outlook, and Excel suites. Experience in navigating leading suites of monitoring systems is highly advantageous.
Attention to detail and ability to maintain consistent, accurate records.
Ability to change focus between acting as a central team player and working as an individual with enthusiasm.
The Company
Established in 1992, we are one of the largest security companies in both Liverpool & Manchester, providing an extensive range of security services to our varied customer base in the North-West and across the UK. We specialise in security services, which include manned guarding, static security, mobile patrols, 24-hour CCTV remote monitoring, risk assessment, alarm response, key holding and opening & locking of premises. We are seeking dynamic individuals with a drive for professional development to join our team on a permanent basis.
Job Types: Full-time, Permanent
Pay: £15.50 per hour
Benefits:
* Company pension
* Health & wellbeing programme
* On-site parking
* Referral programme
Experience:
* control room: 1 year (preferred)
Licence/Certification:
* SIA licence (required)
Work Location: In person