Department: Store Management
Location: Nottingham Victoria
Description
We're seeking a talented People & Service Manager to join our team. In this role, you will enhance the customer experience by leading an engaged and motivated team committed to delivering exceptional service. You will support the Store Leader in developing the team, maintaining visual and operational standards, and driving sales, conversion, and KPIs.
For a detailed overview, please refer to the attached job description at the bottom of this advert.
This is a FTC ending in January 2026
About The Role
What You’ll Be Doing
* Deliver outstanding service and serve as a role model for the store team.
* Create an inclusive environment where all team members feel valued.
* Promote a wellbeing culture and serve as a communication link for the team.
* Manage store operations, including product handling and operational duties.
* Ensure an excellent customer journey across all aspects of the store.
* Support team development to foster a high-performing, motivated, and engaged team.
* Empower the team to prioritize customer experience in all decisions.
* Utilize commercial tools to support store performance.
* Assist the Store Leader in achieving KPIs such as sales, stock loss, payroll, and customer feedback.
* Oversee store compliance with health & safety standards.
You'll Be Perfect If
* You have retail management experience with a focus on customer service and team leadership.
* You possess strong communication and interpersonal skills.
* You are passionate about fashion and creating positive shopping experiences.
* You enjoy collaborating across teams and regions.
* You are proactive and adaptable to change.
* You have a proven track record of developing teams.
* You love our products and aim to create the best customer journey.
Things To Consider
* Fast-Paced Environment: Be adaptable to shifting priorities based on sales, trends, and seasonal demands.
* Reporting: Analyze customer feedback and sales data to drive improvements.
* Managing People: Strong emotional intelligence is essential for managing a diverse team.
* Hands-On Role: Be prepared to handle physical tasks like stock replenishment and store layout adjustments.
* Weekend Work: Availability to work weekends, holidays, and during busy periods.
* Deadlines: Manage time effectively to meet responsibilities.
* Leading a Team: Foster a positive and enjoyable work environment.
This Is For You...
We are a diverse and talented team proud of our work and our future. Progression opportunities are available across retail and head office. Join us to start your career at River Island.
What we can offer you:
* Generous staff discount and uniform allowance.
* Support for reducing expenses through various benefits and wellbeing solutions.
* Kindness Cupboards and support from the Retail Trust.
* Family support, including enhanced maternity, paternity, adoption, and fertility treatments.
* Giver Island scheme, matched funding, and annual giving days.
* Opportunities for progression and skills development.
* Bonus scheme and private pension plan.
* Paid holidays (28 days UK, 30 days ROI) with options to buy additional days.
Keeping You Safe
We are committed to safeguarding and promoting equality. We welcome applications from all backgrounds and consider flexible working requests unless operationally unfeasible.
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