Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist ®. Job Description Your Mission: As a Front Office Team Member, you’re not just working at the desk — you’re creating first impressions. You’ll play a key role in delivering warm welcomes, smooth stays, and genuine guest connections. You’ll be approachable, proactive, and service-driven, contributing to a positive, supportive, and fun team culture. What the Role Looks Like: Guest Journey & Experience • Deliver excellent service throughout the guest journey — from pre-arrival to post-checkout. • Support daily front office operations, including check-ins, check-outs, and guest requests. • Handle guest concerns with empathy and professionalism, escalating when needed. • Use guest feedback positively to improve service and enhance the guest experience. • Promote the ALL Loyalty Programme and identify opportunities to upsell services. Teamwork & Professionalism • Work collaboratively with colleagues to ensure a seamless guest experience. • Lead by example through a positive attitude, strong work ethic, and attention to detail. • Follow brand standards and ensure consistent service delivery. • Take part in training opportunities and actively contribute to personal development. Qualifications · Previous experience as a receptionist or in a similar role, preferably within the hospitality industry. · Strong numerical and analytical skills with a keen eye for detail. · Previous experience with Opera PMs or similar, preferred but not essential · Proficiency in using financial software and hotel management systems. · Excellent customer service and communication skills. · Ability to work independently and efficiently with little supervision. · Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. · Fluency in English, both written and verbal. · Basic computer skills and familiarity with standard office software. · Problem-solving abilities and a proactive approach to addressing issues or complicated guests. Additional Information Why Join Us? · Innovative Environment: Be part of a forward-thinking organization where your ideas matter. · Opportunity to grow in the company · Career Growth: We invest in our people and offer opportunities for professional development. · Supportive Team: Work with a group of dedicated and passionate professionals. · Competitive Compensation: We offer a comprehensive salary and benefits package. · Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability) · Discount for you and your friends & family in all Accor Hotel worldwide