Overview
Join to apply for the IT Service Manager- Live Service role at Graphics Unlimited (Vic) Pty Ltd.
We are looking for an IT Service Manager to join our community of tech experts in DWP Digital.
We’re using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. DWP is the UK\'s largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment.
Responsibilities
* Manage live services across a wide range of technologies, ensuring performance targets are met and services are continuously improved.
* Work closely with internal teams and external suppliers, including health assessment providers, to resolve incidents, reduce problems, and deliver a first-class user experience.
* Contribute to major incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis.
What skills, knowledge and experience you will need
* Experience in IT service management, ideally using ITIL-based methodologies.
* Ability to manage live service issues and work under pressure to tight deadlines.
* Strong stakeholder engagement skills, including working with external suppliers and operational teams.
* Experience contributing to incident and problem management, service reporting, and SLA/OLA management.
* Ability to communicate technical issues in clear, business-focused language.
Details. Wages. Perks.
Location: You\'ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield.
Hybrid Working: We work a hybrid model - you\'ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer pay of £38,772.
Pension: You\'ll get a civil service pension with employer contributions worth 28.97%, worth £11,232 per year.
Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time, plus all the usual public holidays.
Benefits
* Flexible working including flexible hours and flex-friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with "I Can Be Me in DWP"
* Discounts and savings on shopping, fun days out and more
* Interest-free loans to buy a bike or a season ticket
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities
Process
We know your time is valuable, so our application and selection process is just two stages:
* Apply: complete your application on Civil Service Jobs. There\'ll be full instructions when you click through.
* Interview: a single stage online.
Click Apply for more information and to start your application.
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