We're looking for a Business Travel Operations Executive to join a leading specialist corporate travel company full-time/35 hours per week! This is an incredible opportunity for an experienced Senior Travel Administrator with solid GDS, who thrives in a diverse, fast-paced, and rewarding role. Offering a highly competitive starting salary up to £38k pa, this is a hybrid position in Manchester. As a Business Travel Operational Executive, you'll support with complex operational, post-booking and ticketing for this leading successful Corporate Travel company. You'll collaborate closely with our global team, contribute to exciting company initiatives, and take a proactive, creative approach to every challenge. If you're passionate about travel, love problem-solving, and want to work in a fun, supportive, and dynamic environment, we'd love to hear from you!
What will I be doing?
Support operational booking agents with day-to-day ticketing activities and transactions
Assist all operational teams with reissue requests, including quoting and processing ticket reissues
Provide day-to-day support to operational agents on all GDS processes
Resolve any ticketing and reissue issues that arise
Help process the booking and invoicing of NDC bookings
Process all types of refund requests within the required timeframes
Handle refund queries from the back office BSP team and other personnel
Adhere to PCI procedures in accordance with regulation and Company policyWhat's in it for me?
You'll enjoy some great perks when you join us, including a competitive salary that reflects your experience, a healthcare cash-back scheme to help with everyday health costs, and a wellness and EAP program to support your wellbeing inside and outside of work. You'll also get access to fantastic employee discounts along with enhanced pension contributions to help you plan for the future. Plus, the longer you're with us, the more holiday time you'll earn.
Experience Required
Extensive travel agent experience in a trading or supporting role
Comprehensive Travelport+ GDS experience and knowledge of all GDS ticketing scenarios
Expertise in specialist fare types, reading fare rules, ticketing, ticket reissues and processing refunds
Understanding of nett fare mark-ups to maximize profit
Knowledge of GDS technical processes incl. scripting functions
Knowledge of ADM investigation & resolutionINTERESTED?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Gemma Thelwell. I can be contacted on (phone number removed) or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? The we have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications