Fed up with the normal IT Support calls? Want to get more into project work? Want to be an IT Field Support Engineer where no two days are the same?
Want to work on crucial IT projects for an enterprise scale organisation?
You will be the key point of contact responsible for the support and project delivery of IT to end users of numerous sites in the East Midlands region and the surrounding areas. There will be travel to other sites as required - it is essential you have a valid driving license. A company car (or car allowance) is part of the benefits package.
In the role you will take ownership of IT incident management and escalations, IT service delivery and crucial IT project delivery. Projects are varied including new site setups, new technology installations, moves and changes for hardware, software, networks, and telephony. The environment is largely Microsoft based, so you will support Office, Outlook, MS Project, as well as several business applications.
The role is extremely varied and will include providing technical assistance and support to all. As part of the position all training will be provided when appropriate; long term there is good opportunity for a dynamic candidate to see progression both within this department and across the IT department as a whole.
The ideal candidate will have the following skills/experience:
* At least 12 months experience of IT support
* Excellent user/customer engagement skill
* Experience of supporting Microsoft packages
* Knowledge of LAN/WAN and Active Directory
* Previous project and project co‑ordination experience would be very helpful
* The ability to work well under pressure to strict deadlines
* ITIL awareness
* Hold a full UK driving license
You will be part of a busy and growing IT department that is expanding its IT field service delivery capability. This will give you the opportunity to build and grow both your technical skills but also stakeholder management and service delivery experience.
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