We are seeking a proactive and results-oriented Business Analyst to lead the identification and delivery of quick-win process improvements across the organisation. Focused on generating tangible value, the successful candidate will work closely with stakeholders to evaluate existing workflows and recommend practical, scalable enhancements whether through non-technical process redesign or technical solutions.
This role is key to driving rapid, high-impact changes that improve operational efficiency, elevate user experience, and support strategic objectives. The Business Analyst will play a crucial role in aligning business processes with the company's strategic goals.
The Growth Company is an award-winning, accredited social enterprise with a mission to enable growth, create jobs, and improve lives. We deliver a range of services, working with customers and stakeholders to achieve our vision of a society where economic growth and prosperity is inclusive, sustainable, and leaves no person or community behind.
Key Responsibilities:
* Engage with stakeholders to gather, clarify, and document business needs, goals, and challenges.
* Conduct interviews, workshops, and meetings to elicit detailed requirements and understand current operations, identifying opportunities for quick-win process improvements.
* Document functional and non-functional requirements in a clear and structured format.
* Translate business needs into actionable specifications for both technical and non-technical teams.
* Map current ("as-is") processes to identify inefficiencies, redundancies, or bottlenecks.
* Design improved ("to-be") workflows that enhance efficiency, accuracy, and user experience.
* Identify opportunities for automation and AI, framing them in terms of measurable business outcomes.
* Support testing and validation of new systems, processes, or tools to ensure they meet business requirements.
About You:
* Strong analytical and problem-solving skills, with excellent attention to detail.
* Excellent communication and interpersonal abilities, with confidence engaging a range of stakeholders.
* Proactive, self-motivated, and delivery-focused, able to manage multiple priorities and meet deadlines.
* Skilled in mapping and redesigning business processes to improve efficiency and user experience.
* Empathetic and user-focused, with a passion for solving real-world problems and driving positive outcomes.
Key Skills and Experience:
* Proven experience (typically 3+ years) in a Business Analyst or similar role, working across both technical and non-technical teams.
* Proficiency in requirements gathering and documentation, translating business needs into clear, actionable specifications.
* Experience facilitating workshops and stakeholder meetings to gather insights and build consensus.
* Competence in using business analysis tools such as Visio, Lucidchart, JIRA, or Confluence.
* Familiarity with both functional and non-functional requirements, and the ability to document them in a structured format.
* Strong understanding of business process modelling and improvement techniques.
* Understanding of project lifecycles and software development processes, with experience supporting system implementations or digital transformation projects.
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