Overview
Are you a proactive problem solver with great customer service skills? Do you have experience in successfully leading and motivating a team? If so, you could be one of our new casual Front of House Duty Managers.
The purpose of this role is to assist the Theatre Manager to oversee the Front of House theatre operations to ensure a warm, safe and inclusive welcome for all visitors, and to support and lead the Front of House Attendants and Supervisors to maintain a high level of customer service at all times.
The role also ensures that all standard Health and Safety and venue procedures are followed. The Duty Manager supports sales and fundraising initiatives and represents the core values of Leeds Playhouse through promoting inclusivity and allyship. Regular weekend and evening work is involved, with availability to work across the festive season.
We are looking to hire a Duty Manager on a casual contract with varying hours, including over the festive season. Pay for the role is £13.37 per hour.
Benefits at Leeds Playhouse include a free employee assistance service, discounts on food and drinks, free show tickets, and a local gym and swimming discount. See the job pack for more details.
To find out more about this role, please download the job pack below. To apply, please fill in both forms before the application deadline.
Application deadline: 5pm Sunday 19 October 2025. Interviews are scheduled for the week commencing 27 October 2025.
Responsibilities
* Oversee Front of House operations and ensure a warm, safe and inclusive welcome for all visitors
* Lead and motivate Front of House Attendants and Supervisors to deliver high levels of customer service
* Ensure adherence to Health and Safety and venue procedures
* Support and drive sales and fundraising initiatives
* Represent Leeds Playhouse values, promoting inclusivity and allyship
* Work regular weekends and evenings, including across the festive season
Qualifications
* Proactive problem solver with strong customer service skills
* Experience leading and motivating a team
* Ability to work weekends and evenings; availability across the festive season
* Casual contract experience is desirable
Employment details
* Contract: Casual
* Salary: £13.37 per hour on a casual basis
* Location: Leeds Playhouse or nearby venue (as applicable)
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