Job Overview
The Estée Lauder Companies Inc. is seeking an inspirational and dynamic Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally.
Responsibilities
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Beauty Advisors to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.
You will have accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
Qualifications
* Proven retail experience preferably within cosmetics
* The ability to provide inspirational, authentic and personalized customer service
* Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
* Retail operations experience including inventory management and cash reconciliation
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
* Previous experience with retail point-of-sale software
* Proficient in Microsoft Office
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
What We Offer
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
You will have:
* A passion and energy to provide inspirational, authentic, and personalised customer service
* An approachable, friendly with a ‘can-do’ attitude
* Previous experience managing a large team, beauty/fragrance experience is desirable
* Confidence in speaking to customers, get to know them and understand their needs to best cater to them
* Flexible availability across days/hours.
We are an equal opportunities employer and welcome applications from diverse candidates.
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