About The Role
Key purpose
At Retail Insight, we have built a suite of innovative retail execution products, trusted by many of the world's leading retail and consumer goods companies.We provide head office, stores and suppliers with data-driven insights that direct action and help retailers improve sales and profitability.
We are at the cutting edge of retail analytics technology, helping identify & facilitate drivers of performance and improve sales/profits from out-of-stocks, poor in-store execution, waste, markdowns and shrink. The successful candidate will work with one of our retail execution products, effectively using and improving this product, along with recognised analytical tools to drive client value and produce actionable insights.
The Insight Analyst will develop a deep understanding of the challenges we are addressing for our customers, their data and business processes, and our products. You will use this to derive systemic, actionable insight to ensure customer value is delivered and successful renewals achieved.
You will:
* Support the Customer Success Manager by being the expert on the customer's data and the output of our products.
* Present insights, performance, and project updates to clients and internally.
* Exceed client expectations by delivering first rate service and performance driving actionable insights.
* Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate value of our products (and ways to improve our value from product/service enhancement).
* Liaise with the Engineering and Product teams on any product changes/enhancements.
* Identify and progress business development and value enhancement opportunities through proof on concept trials.
Experience and qualifications:
* 2+ years' experience in an analytical role
* Experience of using analytics and data to drive improvements/solutions/profits/efficiencies.
* A creative and proactive attitude towards finding solutions and delighting our clients.
* Strong technical skillset including advanced Excel, SQL and Power BI Desirable:
* Knowledge of retail operations and processes.
* Previous experience working within a Retail or FMCG company is advantageous.
* Experience working in a client facing role.
Behaviours and personal traits:
* Strong communication skills, able to present effectively.
* Have a passion for problem solving using analytical skills/techniques.
* Well organised and able to manage multiple tasks/projects simultaneously.
* Proactive approach with a real desire to positively drive change.
About Us
Retail Insight takes data and turns it into action. Our advanced algorithms unlock valuable insights that drive better decision-making for retailers and CPGs.
We're a unique blend of retail expertise built up from extensive industry experience; mathematical talent that builds and maintains sophisticated algorithms; and engineering skill that handles vast volumes of data regularly.
We focus on the factors that drive sales and profit performance, minimize waste and loss, and increase operational efficiency. The result: dynamic solutions that provide actionable insights and unparalleled time to value.