Neighbourhood Housing Officer
Location: Gosport (Hybrid travel within local area)
Contract Type: Full-time, Permanent
Hours: 37 hours per week (Monday to Friday, flexible working)
Salary: Competitive, plus benefits
About the Role
Gosport Borough Council is seeking a dedicated and proactive Neighbourhood Housing Officer to join our Housing Services team. This is a varied, customer-focused role where you'll manage a patch of around 350 properties, ensuring our tenants receive exceptional service and support to maintain successful tenancies.
You'll work with residents, contractors, and partner agencies to promote the social, environmental, and economic wellbeing of local communities. From managing rent and addressing anti-social behaviour to supporting tenants in need, you'll play a vital role in building safer, happier neighbourhoods.
Key Responsibilities
Deliver a high-quality housing management service across a defined patch of council properties.
Build strong relationships with tenants and resolve tenancy-related issues promptly and professionally.
Maximise rental income by providing financial advice and identifying barriers to payment.
Address anti-social behaviour through appropriate interventions and partnership working.
Carry out home visits, tenancy inspections, and void property checks.
Collaborate with internal departments and external agencies to help tenants sustain their tenancies.
Attend court hearings or resident meetings as required.
Maintain accurate case notes, records, and documentation in line with policy and legislation.
What We're Looking For
We're looking for someone with a passion for social housing and a commitment to providing excellent customer service. You should be calm under pressure, confident communicating with a diverse range of people, and determined to find solutions even in challenging situations.
You should have:
Experience in housing management, tenant support, or neighbourhood services.
Strong interpersonal, communication, and conflict resolution skills.
Understanding of housing law, tenancy agreements, and anti-social behaviour procedures.
Awareness of welfare benefits and debt management support.
Confidence managing a busy workload with competing priorities.
A valid driving licence and access to a car (essential).
Why Join Us
This is an opportunity to make a tangible difference in the community every day. You'll be part of a supportive, motivated housing team that takes pride in helping Gosport's residents thrive.
How to Apply
Please email your CV and a short supporting statement outlining how your experience matches this role