IT Support Manager – ION, TT, ICE
Job Location: London, United Kingdom
Job Type: Permanent
Rate / Salary: 60,000 – 80,000 GBP yearly
Position Description: We are seeking a highly skilled and self‑driven IT Support Manager, Futures to oversee and support our futures trading and clearing systems. This role involves managing end‑to‑end IT projects, ensuring system stability, supporting operations, and collaborating with internal teams and external vendors to deliver seamless trading infrastructure. The ideal candidate will possess strong technical expertise, troubleshooting skills, and domain knowledge of financial trading platforms and regulatory frameworks.
Key Responsibilities
* Deliver end‑to‑end IT projects comprising of futures trading and clearing systems, market connectivity, and clearing workflows.
* Prepare and manage detailed project task lists with timelines, identify risks, elevate issues, and coordinate mitigation strategies.
* Assist in the implementation of the system, upgrades, and testing activities.
* Handle technical inquiries from trading and operations desk.
* Provide hands‑on system maintenance, troubleshooting, and liaise with vendors.
* Monitor system health and availability, responding swiftly to incidents and anomalies.
* Formalise and update technical documentation, operational procedures, and user guides.
* Collaborate closely with cross‑functional teams and external vendors to support business and technology needs.
* Perform any other ad‑hoc duties as required to support the IT function.
Requirements
* Bachelor’s degree in Computer Science, Information Systems, or related field.
* Minimum of 7 years of experience in technical operations or systems support, ideally within financial services.
* Self‑motivated with the ability to work independently and as part of a team.
* Proficiency in SQL and Linux environment operations is essential.
* Knowledge of Futures trading/settlement systems and exchange connectivity; hands‑on experience with platforms such as ION, FIS, TT is highly advantageous.
* Proficiency in scripting languages (Python, Shell, PowerShell) for automation and reporting preferred but not mandatory.
* Strong troubleshooting skills and experience with system monitoring tools.
* Knowledge of regulatory frameworks (FCA, EMIR) and their impact on system operations.
* Excellent command of English – verbal and written.
Skills
* Application support
* ION
* Python
* FIS
* TT
* Shell
* PowerShell
* Regulatory knowledge
* Troubleshooting
* Platform experience
#J-18808-Ljbffr