One Stop • Bradwell Common • Apply by 19-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, delivering natural service.
* Encouraging customers to provide feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding your store’s performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately at the start and end of shifts.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the ‘think 25’ policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* In the absence of your Shift Leader or Store Manager, potentially running the shift.
* Following all training to ensure safety and legal compliance.
If the store has a Post Office Local, your duties will include operating the post office, which requires passing a financial and criminal background check. If these checks fail, the job offer will be withdrawn.
Flexible Working
We understand everyone’s circumstances are different. At One Stop, we welcome discussions about flexible working options. Whether you are starting your career, caring for others, nearing retirement, or adapting to parenthood, talk to us about how we can support you.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including fresh food, household essentials, and additional services like Post Office, cash machines, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers in Brownhills, Nursling, and Wakefield. Our stores are located throughout England and Wales, bringing convenience to local communities.
We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive, accessible recruitment process. For more information on our accessibility support, please click here.
Please Note
We only consider applicants who have passed the school leaver’s age. For details, please click here.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including colleague deals for friends and family
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive deals and discounts with various retailers, activities, gyms, and more
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and fitness programs at no cost
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options such as part-time, job shares, phased retirement, and more
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