An exciting new role has become available in our Derby sales office to work 3 days per week (Days-tbc). You will be managing the accounts of high-profile customers in the food packaging industry. Duties to include:
* Dealing with incoming enquiries via telephone & email.
* Communicating with various suppliers.
* Making outbound calls to customers as required.
* Checking fulfillment of orders due.
* Raising customer orders by email & phone.
* Complete weekly stock reports for customers.
* Updating and recording data via our CRM system.
* Internal system housekeeping.
* Update of Pricing within internal system & customer price lists.
* Effectively manage stock levels and alert external sales towards non-movement of stock.
* Complaint handling - raising internal NCs for credits/claims.
* Processing customer complaints to manufacturing site for investigation.
* Collating documentation upon request.
* Supporting other team members.
Key skills:
* Experience in customer service/administration role.
* Excellent communication skills both written & verbal.
* Accurate numeracy skills.
* The ability to work under pressure.
* Pro-active, positive, enthusiastic – demonstrating a ‘can do’ attitude.
* Team player with the ability to multi-task and working independently.
* Knowledge of Microsoft Office software.
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