As one of the Sales Support Administrators for this established organisation located in Basingstoke, you will collaborate with the Field Sales teams and Customers to generate price quotation proposals for the companies products and services. Please note this is not a sales based role.
This is a full time, permanent opportunity working on a hybrid basis. The company are offering a competitive salary and fantastic company benefits.
At times there may be the need to support with processing of sales orders and managing deliveries for our customers. Your role will ensure that services comply with standards, quality, and efficiency, while also identifying opportunities to improve performance and enhance the customer experience.
Duties
* Generate professional quote offerings in a timely manner, to scope, quality, budget and to customers vision
* Develop an understanding of the products and service offerings, and guiding customers on available solutions
* Work alongside the Field Sales Team to follow up on quotes
* Oversee and support the input of all project and pipeline opportunities into the CRM platform to ensure product and resource availability in line with customer and project requirements
* Maintaining positive business relationships with customers to support queries, conversion of opportunities and future sales
* Occasionally processing of customer orders in a timely and accurate manner, with deliveries made on time to meet the Install team and customer expectations
* Keep all information up to date and accurate within CRM and ERP system, ensuring data accuracy on scheduling, and acknowledging of revenue into the business
* Regularly inform the line manager on progress of area, status of key customers and opportunities to develop by reviewing performance reports and analysing data to provide feedback and put in place action plans to close gaps with SMART objectives
* Work in partnership with the whole of the Commercial Operations team to ensure a collaborative and seamless approach to deliver excellent customer experience at all times
Skills
* Ideally the successful candidate will be able to demonstrate experience from within a customer facing support role
* Highly organised with the ability to prioritise a busy workload
* Effective time management and problem solving skills
* The ability to develop and maintain excellent relationships with both internal and external customers
* Highly computer literate - utilising multiple CRM and ERP systems at any one time
* Exceptional written and spoken communication skills