Application Deadline: 31 May 2026
Department: Finance
Location: Torbay Council
Compensation: £26,403 - £28,142 / year
We are expanding our Revenues and Benefits Team within the Finance Directorate and are looking for several enthusiastic, customer focused Revenue Officers to join our Local Government Benefits Team.
This is a fantastic opportunity for anyone who wants to make a real difference while building a rewarding, long‑term career in public sector finance and benefits administration. As a Benefits Officer, you’ll be at the heart of our service—supporting residents, ensuring benefits are processed accurately and on time, and helping to deliver a service that genuinely matters to our community. You’ll work as part of a supportive and experienced team where learning, development, and collaboration are encouraged. Every day will be different, and your work will directly contribute to providing vital financial support to those who need it most—all while ensuring compliance with relevant legislation, regulations, and financial policies.
We are looking for someone who is a clear communicator, both verbally and in writing. You will be organised and detail oriented, with the ability to manage multiple tasks. You will be professional and approachable, comfortable with numbers, have the ability to interpret regulations and guidance as well as confident using IT systems. If you are motivated, organised, and enjoy helping people, this is an exciting opportunity to grow your skills and make a meaningful impact. Previous experience in either a revenues or benefits role, customer services, or local government is beneficial but not essential, as full training will be provided.
Key Responsibilities
* Administer claims for local and national benefits and to collect and enforce payment of Council Tax, Business Rates, and Business Improvement District.
* Follow a robust process incorporating all available recovery options that is focused on maximising the council’s income collection.
* Respond to customer enquiries via phone, email and correspondence by providing clear and professional advice.
* Engage customers, landlords, internal departments, external agencies and government agencies to support accurate assessment and processing.
* Understand the needs of our customers by keeping up to date with relevant legislation, regulation, and best practice relating to benefits and debt management.
* Maintain strict data security and confidentiality standards.
Benefits
Working for Torbay Council offers many benefits including a competitive starting salary, flexible and hybrid working opportunities, generous annual leave entitlement, the Local Government Pension Scheme and the opportunity to work towards an IRRV qualification. You will be part of a friendly and supportive team with commitment to your wellbeing, offering clear career progression pathways.
This post meets the requirements of the Public Services Network (PSN) and therefore will require a Basic Criminal Record Check. This will show any unspent convictions and conditional cautions.
Essential Skills
* Effective communication and interpersonal skills including the ability to give clear and accurate advice on complex matters.
* Build and maintain positive working relationships including being able to influence and persuade others in a sensitive, professional way, both inside and outside of the Council.
* Effective time management with the ability to manage competing demands.
* The ability to develop knowledge of Housing Benefits, Council Tax, Council Tax Support, Working Age Council Tax Reduction and other Discretionary payment legislation through training.
Essential Knowledge
* Advanced knowledge of standard office administrative practices and procedures.
* Awareness of the policies, aims and objectives of the Council.
* Basic knowledge of Data Protection Act 2018.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Experience & Qualifications
* Educated to GCSE standard or equivalent relevant experience with evidence of continued professional development.
* Experience of efficiently managing a diverse workload and responding effectively to conflicting deadlines, changing needs and priorities.
* Experience of producing accurate reports, letters, spreadsheets, presentations and other electronic documents.
* Experience of undertaking research and analysing information.
* Experience dealing with sensitive and confidential information.
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