Citadines Barbican is seeking a confident Night Receptionist to become part
of our Front Office Team. Our properties operate 24/7. Night
shifts are 11pm to 7.30am.
Please note this is a part time position, 24 hours per week.
You will report to the Front Office Manager, supporting
towards providing our guests with memorable experiences of the city.
As Night Receptionist, you will be responsible for:
* Offering a warm welcome and departure experience
to our guests, managing expectations by constantly seeking opportunities to
personalise their needs, travel purposes, plans, etc
* Managing night operations by checking arrivals
and departures reservations, missing bookings, payments, and any rate
discrepancies
* Taking initiative in accommodating the
customers’ needs in a resourceful manner
* Being pro-active in the learning and development
of administrative tasks, procedures, processes and standards and ensure correct
practice
* Ensuring that End of Day reports and night
auditing sheets are completed to the required standard and take responsibility
in providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Receptionist, we
require:
* Excellent
guest engagement skills
* Ability
to bring the guest experience to life throughout the hotel
* Willingness
to learn and work with IT systems quickly
* Ability
to communicate and organise yourself in line with different guest
expectations
* A
good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Night
Receptionist. We focus on your professional and personal development, and
we offer:
* Genuine career opportunities within our
business
* Valuable on the job training, along with
access to our digital online learning platform and numerous other learning and
development opportunities
* A travel allowance for every day you work to
contribute to your commuting cost
* A PERKBOX subscription with benefits, retail
discounts and savings available from your first day
* Employee Assistance Programme
* Refer a Friend bonus
* Employee Recognition Awards Ceremony and
company team parties
* Once you pass your probation, a special staff
rate when staying in our European properties
* Staff incentives when you and your team
perform
* (If relocating) 30 days of relocation
accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and
inclusion, welcoming applicants of all backgrounds to create a supportive and
thriving workplace where everyone can contribute their unique
perspectives.
A trusted hospitality company, Ascott’s presence extends
across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the
USA. Its diversified accommodation offerings span serviced
residences, coliving properties, hotels and independent
senior living apartments. Ascott's award-winning hospitality brands
include Ascott, Citadines, lyf, Oakwood, Somerset, The
Crest Collection, The Unlimited
Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy
exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
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