This advert is open to both internal and external applicants
About the Role
An exciting opportunity has arisen for an Integrated Front Door (IFD) Advisor within our Children’s Advice and Duty Service. This vital role sits at the heart of our safeguarding system, providing the first pointof contact for children, families, and professionals seeking support, advice, or guidance.
The successful applicant will play a key role in managing the flow of information between the Council and safeguarding partners, ensuring that all communications are handled sensitively, confidentially, and in line with statutory guidance and internal policy.
As an IFD Advisor, you will support Consultant Social Workers and Principal Managers in the day-to-day coordination of information requests, intelligence gathering, and administrative liaison to ensure timely and informed decision-making.
Key Responsibilities
Take telephone calls from children, families, and members of the public, providing appropriate early help advice and support.
Facilitate the smooth flow of communication and data between the IFD and safeguarding partners.
Manage confidential information sharing in accordance with data protection and organisational procedures.
Coordinate intelligence requests and collate responses from safeguarding partners for review by Consultant Social Workers and Team Managers.
Gather supplementary information to assist social work decision-making.
Provide general administrative and liaison support as directed by the IFD Team Manager.
About You
We are seeking an organised, confident, and professional individual who thrives in a fast‑paced, multi‑agency environment. You will have:
Excellent communication and interpersonal skills.
Strong organisational ability with attention to detail.
A sound understanding of confidentiality and data protection principles.
Experience in a customer‑facing or administrative role (ideally within a social care or public sector setting).
The ability to remain calm under pressure and manage competing priorities effectively.
This is an excellent opportunity to contribute directly to the safeguarding of children and young people in Stoke‑on‑Trent and to be part of a collaborative, committed team making a real difference.
Amongst the benefits we offer are:
* Up to 40 days holiday (including 8 days bank holidays)
* Option to buy extra annual leave
* High quality reflective supervision
* Health and wellbeing support
* Access to staff equality and diversity networks
* Access to discount Schemes and Salary Sacrifice Schemes
If you are interested in applying for this post then please feel free to contact
Head Of Service Sheena Adams to discuss further.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment.This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke‑on‑Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
To Apply
Please create / log into your account and then click 'apply'.If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
In order to apply for this vacancy, you must be able to supply the required answers to the following questions:
* Do you have the Right to Work in the UK?
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