IT Support Technician
On-site - Huntingdon
Full-time | Permanent
UK Driving License Preferred
Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team.
In this on-site role, you'll be the first point of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field.
Key Responsibilities:
Act as the first point of contact for users via phone, email, and in person
Troubleshoot and resolve a wide range of hardware, software, and network issues
Log, manage, and track support tickets through our helpdesk system
Escalate more complex issues to 2nd Line support when required
Set up and configure new laptops, desktops, mobile devices, and user accounts
Support office equipment such as printers, scanners, and VoIP phones
Assist with system updates, patches, and IT asset management
Maintain accurate documentation of processes and procedures
What We're Looking For:
Previous experience in a 1st Line IT Support role (minimum 1 year preferred)
Strong troubleshooting skills for Windows OS, Microsoft 365, and common hardware
Excellent communication and interpersonal skills
A logical, methodical approach to problem-solving
Willingness to learn and take on new challenges, including some 2nd Line tasks
Ability to work independently on-site and collaborate with remote IT team members
Desirable Skills:
Exposure to Active Directory, Azure, or basic networking
Experience supporting cloud-based systems and remote users
IT qualifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus)
What We Offer:
A supportive and collaborative team environment
Opportunities for training and career development
Competitive salary (dependent on experience)
On-site parking and facilities at our Cambridge HQ
If you are on the lookout for a new role or feeling stagnated then this could be the next opportunity for you! Apply now with your CV and let's arrange a call.
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