Housing Complaints / Resolutions Officer Role
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries
City of London
Hybrid Working Perm Role
Dealing with stage 1 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team.
We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements.
Key skills:
Handling large case loads
Liaising with Solicitors/Contractor's
Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.
Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.
Take responsibility for your own learning and development
Excellent PC skills including Microsoft Word and Excel
Excellent verbal and writing skills