Job Description
Ford - Service Business ManagerUp to £37,500 per yearPermanent, 40 hours a weekDunton, Hybrid
Are you a services manager looking for a new challenge?MSX International has the job for you!
MSX International is looking for a talented Regional Business Manager to be an integral part of the Ford Customer Service Division (FCSD).
The Role
This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.
Using your passion, technical skills and knowledge, the Regional Business Manager will:
Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectivesProvide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts salesEnsure dealer engagement in Fords Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmesCollaborate with Commercial Vehicle counterparts on Field Service Actions and lead time managementWork with dealer partners to grow accessories and tyre programme performanceIdentify barriers to engagement, propose solutions and engage a...