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Employment status: Full-time, Permanent.
Working hours: Monday to Friday, 9:00am – 5:00pm.
Join us at the forefront of payments innovation, where each project has the potential to transform the industry. We are on a dynamic path to redefine possibilities with a strong portfolio aiming to surpass competitors and establish ourselves as a global leader. This is your chance to be part of a pivotal moment in our journey—where your work can make a significant impact.
If you've ever dreamed of being part of something remarkable from the start, this is your opportunity. As we grow, your role will shape the future, influence customers worldwide, and drive us to become a game-changer in payments. Join us, and let’s create something truly ground-breaking together.
In this role, you will add value to PXP by:
Providing 2nd line technical support to internal teams and customers, resolving incidents, managing escalations, and contributing to the continuous improvement of our support services.
A typical week as a Junior 2nd Line Support Analyst might include:
* Investigating and resolving customer issues related to payment processes.
* Creating and managing test environments to replicate customer scenarios.
* Collaborating with internal teams to escalate and resolve technical issues.
* Supporting application rollouts and compliance updates.
* Monitoring system performance and identifying root causes of recurring issues.
* Participating in out-of-hours support for critical incidents.
* Documenting solutions and sharing knowledge.
We are looking for someone who:
* Takes initiative and ownership of tasks.
* Is customer and service focused.
* Has excellent verbal and written communication skills.
* Can multitask and prioritize effectively.
* Remains calm under pressure and maintains professionalism.
* Is organized, proactive, and eager to learn.
Preferred qualifications include:
* Experience or interest in fintech or payments industry.
* Technical aptitude and willingness to learn new systems.
* A full UK driving license and access to a vehicle.
What we offer:
Competitive package and benefits such as:
* Hybrid working model.
* 25 days holiday (excluding public holidays).
* Free onsite parking.
* Health Cash Plan.
* Private Healthcare after 2 years’ service.
* Life Assurance.
* Offices near transport links.
* Small, friendly team environment.
* Attractive Group Bonus Scheme.
* International activities and support.
About us
PXP is a reputable leader in the payment industry with over 30 years of experience. We serve a diverse global client base with over 170 employees across UK, Austria, Bulgaria, India, and the US.
We pride ourselves on operational excellence, reliable payment and acquiring platforms, and top-tier customer service. Our UK office offers a hybrid work model, with a minimum of two days in the office and optional three days remote, located conveniently near a train station in a friendly village.
Join us as we redefine the payments industry, guided by our CARE values: Customer at our Core, Accountability, Respect, and Excellence. These principles shape our interactions and support our team’s growth.
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