IT Service Desk Engineer
Derby
Permanent
£22,000 – £28,000 (DOE)
IT Service Desk Engineer needed for a permanent role in Derby, providing IT technical support to clients across the midlands.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years.
Full UK Driving Licence and own vehicle preferred. Start ideally November/December 2024.
Key Responsibilities:
1. Providing day-to-day IT support to 1st/2nd line level for a diverse range of external customers.
2. Ensuring all actions are logged and managed via the IT helpdesk and visiting customer sites to complete IT service requests.
3. System monitoring, error logging, fault-tracking, and IT incident management to ensure maximum service availability.
4. IT asset tracking, service provisioning, and managing IT accounts for new starters/leavers.
5. Technical Environment: Windows Server, Active Directory (AD), DNS/DHCP, Group Policies, Office 365, basic Networking.
6. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation, and strong customer service skills.
Benefits:
£22-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
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