Overview
Our client is a market leader in customer experience technology. This role offers strong career development, predominantly remote working with 2 days in the office during training and the occasional meeting.
Customer Support Engineer
Bedford - predominantly remote
Up to £30,000 per annum + benefits
The Role
* Act as the first line of support for customer incidents, problems, and service requests.
* Diagnose and troubleshoot technical issues, working across customer environments.
* Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
* Provide an exceptional support experience via email, phone, and remote sessions.
* Mentor customers and help them better understand and manage their own systems.
* Deploy hotfixes, perform system upgrades, and support software rollouts.
* Maintain accurate records in the service management system.
* Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills
* Strong technical troubleshooting experience—especially within application support or similar roles.
* Confident supporting unified communications or contact centre platforms.
* Hands-on experience with Windows Server administration.
* Familiarity with telephony troubleshooting, networks, and endpoint diagnostics.
* A background supporting a proprietary software application.
* Experience working with unified communications solutions.
* Familiar with executing common administrative tasks on Microsoft Windows Server.
* Experienced in diagnosing telephony issues between networked endpoints.
* Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact nicktrussler@spectrumit.co.uk for more information.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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