1. Welcoming environment with inspiring and supportive leadership
2. Opportunity to join a thriving, growing business
About Our Client
Our client is an award-winning multinational business committed to delivering innovative solutions to their extensive customer base. The company is located in Bradley Stoke, North Bristol, and has an excellent reputation within the industry.
Job Description
Duties and responsibilities of the Customer Service Administrator includes, but are not limited;
3. Corresponding with customers by email and telephone
4. Monitoring orders from start to finish to ensure timely delivery, despatch and payment
5. Inputting orders onto our business system (currently SAP)
6. Provide excellent customer service to both internal and external customers
7. Work collaboratively with the Sales and Logistics teams
8. Improve and streamline CRM processes
9. Ensure data quality and integrity in the CRM
10. Generate reports and provide data insights
11. Support the implementation of new CRM projects
The Successful Applicant
A successful Customer Service Administrator should have:
12. Excellent customer service skills
13. An understanding of a customer order process or is able to understand how their role impacts the wider process and team
14. A solid understanding of CRM systems and processes, preferably SAP
15. Strong teamwork and collaboration abilities
16. Strong problem-solving abilities
17. Excellent communication and interpersonal skills
18. An ability to work in a fast-paced environment
19. Takes ownership, delivering what they promise
20. Love what they do and are proud to operate with integrity and honesty
21. Works with a positive mindset
22. Is committed to delivering first class customer service
What's on Offer
23. Competitive salary (up to £26,500)
24. Flexible working arrangements
25. 23-28 days holiday (+ Bank Holidays), increases with Length of Service
26. Free parking
27. Christmas Shutdown
28. Enhanced Pension
29. Employee assistance program
30. An environment to learn, develop and grow.
31. Exceptional coffee!