Salary: £75,000 - 75,000 per year Requirements: Proven experience as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus. A strategic mindset able to zoom out to see the bigger picture while also obsessing over detail. Confident collaborator who thrives working with tech teams. Ambitious and excited by the chance to build something new, not just iterate. Responsibilities: Lead the design of seamless digital journeys, reducing the need for human interaction. Collaborate with product, engineering, and wider stakeholders to bring concepts to life. Translate complex processes into clear, user-friendly solutions. Deliver high-quality UI design with a strong sense of craft. Contribute to design standards and champion best practices across the business. Apply strategic thinking to ensure our design vision supports business goals while improving user experience. Shape native app experiences and multi-channel interactions that keep consistency across platforms. Technologies: Support UX UI Design More: We are on a mission to completely transform the way processes are delivered, taking a heavily call-centre-led industry and making it truly digital. This is a rare opportunity to be at the forefront of realigning an entire sector, working on a career-defining project that will shape how people experience financial support. Our team offers hybrid working with only one day per week required in the Manchester office, a learning and development budget, and 25 days of holiday plus your birthday off. Joining us means your design thinking will make a real-world impact. last updated 8 week of 2026