Salary: £25,000 - 35,000 per year Requirements: Professional experience with Microsoft Office 365 Administration Experience of MacOS/Windows - hardware & software troubleshooting Professional experience working in another IT Support role Passion for learning and a keen eye for detail Excellent time management skills Ability to manage multiple support tickets and project tasks Beneficial: Azure / Entra ID cloud services SharePoint Administration Jira / Confluence administration PowerShell scripting Printer troubleshooting MDM platforms (Apple Business Manager, Intune, JAMF) Android and iOS device support Secure email gateways ITIL-based Service Management Networking fundamentals (TCP/IP, DNS, DHCP) Configuring or supporting Single Sign-On (SSO) Professional use of CoPilot and AI tools Full UK Driving Licence Responsibilities: Responding to support tickets and working on internal improvement projects Supporting users across a range of technologies Debugging complex integration issues while ensuring a secure environment Managing multiple support tickets and project tasks concurrently Driving the technological choices of the business as part of the global Infrastructure and Support team Technologies: AI Android Azure Cloud Copilot Confluence Hardware Support ITIL JIRA macOS Marketing Office 365 PLC PowerShell SharePoint TCP/IP Windows iOS More: At Focusrite plc, we are a global music and audio group dedicated to developing and marketing innovative music technology products. Our solutions enrich lives through music, making creative processes easier for audio professionals and amateur musicians alike. We take pride in our open-door culture that fosters innovation, and our commitment to diversity and inclusion ensures everyone feels welcomed and represented. We value personal development and offer a range of benefits, including flexible working, a pension scheme, private healthcare, and opportunities for training. Join us at our High Wycombe office and be part of a dynamic team that is passionate about making a positive impact in the music technology industry. last updated 19 week of 2026