Pay: From £12.71
Job Description:
Customer Service Advisor
Location: North Baddesley, near Southampton
Pay: £12.71 per hour
Hours: Flexible shift pattern - 5 x 8-hour shifts per week, Monday to Sunday
V3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team.
This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products. You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries.
You will be communicating with customers across multiple channels including phone, WhatsApp, Facebook Messenger, Instagram DMs, email, and SMS, using a digital ticketing system (Gorgias).
Key Responsibilities
Respond to customer enquiries across multiple channels via the Gorgias ticketing system
Provide clear, helpful, and high-quality responses to ensure customer issues are resolved efficiently
Follow standard processes for returns, exchanges, and general customer support
Work a variety of shifts, including evenings and weekends
Adapt quickly to new processes and changes within the business
Work collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot rating
Ideal Candi...