Sales Support Executive
Location: Chichester
Salary: £30,000 per annum (Expected OTE £45,000)
Contract Type: Full-time
About Us
We are a dynamic and forward-thinking organisation specialising in sourcing high-quality, great-value products for the home and garden market. We pride ourselves on delivering excellent products alongside outstanding customer service.
Role Overview
We are looking for an enthusiastic and motivated Sales Support Executive to join our fast-paced Business Sales team. This role is ideal for someone with previous B2B sales experience who is seeking new challenges and strong career progression opportunities.
You will support the sales team, manage bespoke customer requests, and deliver a high level of customer service. This role focuses on warm customer engagement only — there is no cold calling. You will work with existing and inbound customers to upsell relevant products while providing tailored buying support.
Key Responsibilities
Provide administrative support to the sales team
Manage bespoke customer product requests from start to finish, liaising closely with the Purchasing team
Handle incoming account and sales enquiries via phone and email, logging all activity accurately in the CRM system
Engage with warm customers only to upsell suitable products and provide individual buying support
Deliver a consistently high level of customer service throughout the customer journey
Coordinate with internal departments and logistics partners to ensure timely order delivery
Respond to customer enquiries across a product range of over 3,000 items
Create and implement sales pipelines within target industries to drive growth in new product ranges
Ensure departmental efficiency and a seamless customer experience
About You
Previous experience in a fast-paced sales or sales support environment
Strong communication skills across phone, email, and face-to-face interactions
Customer-focused with the ability to identify upselling opportunities naturally
Confident using Microsoft Office and CRM systems
Strong numeracy skills
Self-motivated, proactive, and forward-thinking
Comfortable working independently as well as collaboratively within a team
Highly organised with excellent attention to detail
B2B sales experience within the home and garden sector is advantageous
What We Offer
Modern office space in central Chichester with excellent staff amenities
Ongoing personal and professional development opportunities
Competitive salary and benefits package (negotiable depending on experience)
Fun, dynamic, and driven team culture
Generous staff discount on products
Regular staff events