The postholder will contribute to the development and delivery of innovative library services to customers. The postholder will provide specialist advice, training and support to staff customers and identified groups to assist them to meet their needs. The postholder will develop and deliver excellent customer focused services, programmes and projects. The postholder will work collaboratively and/or in partnership across Northern Ireland to meet service objectives, increase participation and to exploit library resources.
Responsibilities
* To ensure that all designated services operate to agreed service standards, deliver excellent customer service and comply with current Libraries NI policies and procedures
* Develop and maintain Libraries NI commitment to equality and diversity in the delivery of library services participate in the development, delivery, co-ordination and review of effective services, in line with the corporate, business and service plan
* Participate in the promotion and marketing of the service to increase participation and raise awareness of Libraries NI’s key role as a resource for learning, information, cultural heritage and reading in the community
* Respond to comments and complaints from the public and/or internal customers, including those regarding decisions made within policies and procedures by staff, within the guidelines of the Libraries NI complaints procedure
* Support Libraries NI commitment to equality and diversity in the delivery of library services
* Recruit, train, motivate, appraise and discipline staff
* Participate in collection development and management activities in respect of print, audio-visual, ephemeral and digital collections
Skills and Qualifications
* Hold a minimum of NVQ Level 3 or two GCE A Levels, or BTEC National or equivalent/higher qualifications and possess a minimum of two years’ experience in developing and /or delivering services
* ORPossess a minimum of three years’ experience in developing and /or delivering services
* Experience of working with internal and external customers to achieve service objectives
* Experience of implementing policies and/or organisational strategies
* Experience of assisting in the management of resources to support service provision
* Applicants must have access to a suitable vehicle (appropriately maintained and insured for Libraries NI business) or other suitable form of transport which will enable the successful candidate to fulfil the requirements of the post.
* Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required
* Have no criminal record which would prevent working with children or adults at risk.
Further Information
For full list of responsibilities, essential & desirable skills, please see Job Description/Personnel Specification on employer's website by following the Apply Direct button.
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