Location: London (hybrid working 3 office days per week)
Employment Type: 7-month Fixed Term Contract (FTC)
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Product Designer means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
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This is the job
We’re seeking a Senior Product Designer to lead the creation of intuitive, inclusive, and compliant digital experiences across our Financial Services journeys. You’ll collaborate with cross-functional teams to shape and deliver user-centred solutions that meet both customer needs and business goals. This role offers the opportunity to influence strategic direction while remaining hands-on with design delivery.
You’ll bring deep experience in UX/UI design, particularly within regulated B2C environments, and a passion for mentoring others. Your work will be informed by data, research, and customer insights, helping to shape roadmaps and evolve our design system. If you're a proactive, collaborative designer who thrives in agile environments, we’d love to hear from you.
Please note this role is a 7-month fixed term contract.
What will I be doing?
* Lead the design of acquisition and servicing journeys across web and app platforms
* Collaborate with compliance to ensure FCA-aligned, user-friendly experiences
* Mentor and coach other designers, fostering growth and collaboration
* Facilitate workshops and contribute to product discovery and roadmap shaping
* Partner with research and insight teams to validate and iterate on designs
* Evolve and maintain design systems and style guides for consistency
What do I need?
* Strong experience within UX/UI design roles at a Senior level
* Proven experience in regulated B2C environments, ideally financial services
* Experience mentoring or coaching other designers
* Skilled in design thinking, product discovery, and agile methodologies
* Comfortable using tools like Figma, Miro, Zeplin, and data to inform decisions
We require a copy of your most up to date portfolio as part of your application. Failure to provide this, may result in your application not being progressed.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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