Position
Support Developer (IT Helpdesk), based at our offices in Keele, to support the IT operations of our bespoke logistics systems across multinational customer sites.
Responsibilities
* Deliver effective first- and second‑line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally.
* Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance.
* Interact with customers directly, and via in‑house call management software, providing clear, confident and customer‑focused communication at all times.
* Diagnose and remediate live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure.
* Support and contribute to system enhancements and optimisations, ensuring continuous improvement.
Qualifications
* Relevant degree in Computer Science or Information Technology.
* Good all‑round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security, etc.).
* Excellent database skills (SQL); experience with Oracle is preferred.
* Robust diagnosis and analytical skills.
* Programming ability and experience is beneficial.
* Flexibility and adaptability.
* Ability to work successfully as part of a team in an employee-friendly shift model, including nights and weekends; occasional domestic and international travel may be required.
Benefits
* Performance‑related remuneration system, pension plan, and social benefits.
* Flat hierarchies, personal culture, trust and respect.
* Training, further education, and talent factory.
* Security as a family business and future‑proof industry.
* Multifaceted tasks in high‑tech and innovative ideas.
EEO Statement
The company operates an equal opportunities policy and welcomes applications from everyone regardless of nationality or immigration status. However, it will be a condition of any offer of employment that prior to commencing employment you are able to present evidence of your eligibility to work in the UK as of the commencement date.
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