We are looking for a Neighbourhood Services Assistant, you will provide administrative support to the neighbourhood's team including:
* The delivery of customer services in an efficient, effective, and caring manner to internal and external customers and partner agencies.
* Having knowledge of conditions of tenancy and assist with the administration of enforcing conditions of tenancy.
* Ensuring the effective management of systems to achieve the smooth operations of the neighbourhood's team.
* Supporting Neighbourhood Officers in meeting targets, deadlines and compliance.
* Managing small projects to support the work of the Neighbourhoods Team.
Responsibilities
* Ensure all enquiries received are dealt with professionally and in line with service standards.
* Assist and support the delivery of neighbourhood improvement plans.
* Assist in the delivery of ensuring customers adhere to their conditions of tenancy.
* Support the work of the neighbourhood's team and ensure processes are in place to achieve a coordinated approach to all the disciplines that fall under Housing & Neighbourhoods.
* Provide administrative support as required to other areas that fall under housing and neighbourhood's directorate.
* Actively contribute to the continuous improvement of services for example by identifying better ways of working, participating in projects and working organisation and being open to change.
* Work ...