Patient Pathway Coordinator - Diabetes and Endocrinology
Band 4
Main area Diabetes and Endocrinology. Grade Band 4 Contract Fixed term: 12 months (N/A) Hours Full time - 37.5 hours per week Job ref 343-7998916-SC
Site St Helier Hospital Town Carshalton Salary £33,262 - £36,027 p.a incl of HCAS Outer Salary period Yearly Closing 17/06/2026 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Main duties of the job
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Assistant Service Manager for Gastroenterology you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will requires you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Knowledge
* Computer literate, with experience of using a keyboard
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
* Knowledge of health and safety
* Understanding of principles of equality and diversity
* Understanding of medical terminology
* Knowledge of healthcare administrative systems and processes
Qualifications
* Good general education with GCSE or equivalent in English at grade C or above.
* NVQ or working towards NVQ or equivalent
Experience
* Experience of using a full range of IT/Patient administration systems
* Experience working with DictateIT3, iPM, iCM, iFIT
* Experience working in a similar patient administration role in a hospital/health care setting
Skills
* Knowledge & awareness of diversity and human rights as appropriate to your role
* Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
* Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
* Ability to provide a customer focused service
* Knowledge of dealing with customer complaints and experience of customer care.
* The ability to prioritise tasks effectively without direct supervision
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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