The Deputy Chief Operating Officer works directly to the Chief Operating Officer providing senior operational and strategic leadership to ensure the effective provision of health and care services across the organisation. The role holds extensive operational resource responsibilities which requires the post holder to plan strategically for all aspects of Operations including managing performance, workforce, finance, quality, safety and risk.
The postholder will lead within the local system, chair system meetings, representing the COO and will be expected to represent the COO both regionally and nationally. They will chair the Operations Directorate Performance & Risk and Business meetings with responsibility for onward reporting for assurance through to Committee.
The post holder will have direct line management responsibility for 3 Service Group Directors of Operation, the Head of Emergency Preparedness, Resilience and Response, and the Operations Directorate.
The postholder will be accountable for the coordination and delivery of high quality and safe clinical services, working in partnership with leadership teams, clinical and professional leads and colleagues in corporate services. The postholder will be responsible for oversight of operational delivery of national and local targets within the resources available. The postholder will be responsible for ensuring flexibility in capacity to meet demand and deliver both the local quality and safety agenda and related improvements. The post holder will have a key role in ensuring financial sustainability. Driving forward progress through inspiring leadership of large scale, complex transformational change programmes (in line with the ambitions of the NHS 10 Year Plan) the postholder will be committed to tackling health inequalities.
The role will lead in driving key opportunities across the Trust to support integrated, neighbourhood working to ensure delivery of effective pathways. The post holder will need to develop effective partnership working which delivers tangible solutions across the Integrated Care System in Gloucestershire working with statutory partners, voluntary and independent sector providers and people with lived experience.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within peoples homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
About
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
* 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
* 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
* 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Leadership
* Values based, compassionate, visible and engaging leadership to inspire and empower staff in delivering high quality services.
* Leading to embed the new operational structure that puts quality of care at the heart of operational delivery, demonstrating a commitment to improving patient care and experience, and delivering an efficient service by getting things right first time.
* Leading with a commitment to ensuring that people with lived experience are at the heart of the design, development, delivery and monitoring of services.
* Lead services to operate in a community-oriented culture to promote neighbourhood working, social inclusion and reduce health inequalities.
* Be a full and effective contributor to Senior Leadership and Extended Executive meetings and governance fora.
* Ensure clear partnership working across the Trust so that the Operations Directorate is led in partnership with clinical and professional leads balancing performance, finance, quality, safety and effectiveness.
* Actively promote the Trust values and the behaviours that underpin these to support and encourage better clinical care.
* Committed to excellent system leadership, recognising the role that the Trust has to play in the wider Health and Social Care system and in local communities.
Operational Management
Responsibilities
* Manage the operational performance of services, ensuring high quality, compassionate and person-centred care.
* Ensure effective governance arrangements are in place and regularly audited to ensure effective management of performance of services to achieve agreed contractual targets, ensuring that areas of underperformance are tackled promptly and service improvement plans are developed and instigated where required.
* To effectively report for assurance on improvements in performance with clear actions and milestones, via the Trust’s IQPR.
* To analyse organisational and service performance data to inform progress against the Trust and the Directorate’s strategic direction.
* Ensure effective reporting to Committee in relation to performance.
* Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of Operations.
* Provide senior operational input to contract monitoring arrangements and negotiations (including IC, Local Authority, NHSE, Specialist Commissioning, and other commissioning/provider organisations).
* Ensure that service users, patients, families and carers are at the heart of continuous improvement in service delivery.
* Identify opportunities to develop and lead integrated neighbourhood delivery, integrating health and social care and delivery in partnership with VCSE.
* Analyse a range of complex data and statistical sources of information, including population health data, peer group and national benchmarking, national and international research studies and identification of sources of best practice to constantly learn, improve and transform services.
* Oversee delivery of service efficiencies to meet improved quality and financial management requirements utilising local, regional and national review findings where appropriate.
* To work as part of an extended team, building strong partnerships across corporate services in the effective oversight and management of operational delivery.
* To work across boundaries to ensure a seamless service for patients and ensure the delivery of all operational priorities. This means leading the delivery of high‑quality clinical care and services that promote recovery and prevention.
* Proactively identify, manage and report for assurance on operational risks to service delivery ensuring that mitigations are owned and effective and that there is a dynamic approach to the escalation and de‑escalation of risks.
* Produce and present reports on areas of operational delivery and performance to the Board and relevant sub‑Committees.
* Provide senior leadership in system‑wide demand management initiatives/developments working with a wide range of statutory, voluntary and independent sector organisations.
* Contributing to the development of quality improvement approaches.
* Promote and implement a safe, productive and healthy work environment within the Trust in line with Health and Safety, Equality Act and other applicable legislation.
* Ensure mental and physical health operational services comply with legislation including the Health and Social Care Act, Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguarding and Human Rights Act.
Service Planning
* Lead the development, monitoring, effective delivery and reporting of annual and strategic business plans for services managed and contribute to the development of the Trust’s business planning cycle.
* Develop and lead initiatives that respond to the NHS 10 Year Plan.
* Lead skill mix reviews and the development of future‑focussed workforce plans, recruitment and retention initiatives and creation of new job roles which seek to address the Trust’s workforce capacity challenges in line with the NHS People Plan.
* Take a key role in the formulation and delivery of strategic transformation plans in line with organisational strategy.
* Contribute to Research and Development projects and studies enabling the Trust to undertake vital commissioned and non‑commissioned clinical research trials and development of published studies on findings.
* Lead specific development and delivery of projects/programmes, acting as the Senior Responsible Officer, ensuring clear links to Trust strategy, joint working with experts by experience and system thinking in all improvement and transformation.
* Oversee the development of business cases for approval at relevant Boards/sub Committees and manage successful implementation of delivery and benefits realisation.
* Establish mechanisms for high levels of staff engagement, consultation and the general development of positive relationships with staff side/trades unions.
* Lead and influence the development of business development plans in line with the Trust’s agreed strategy and objectives as appropriate.
* Lead across the organisation to promote a digital‑by‑design approach in support of the Trust’s Digital Strategy to enable service transformation and improve patient/service user and carer experience.
* Lead management of change consultations and processes for small to large scale change projects and contribute to public consultations where required in line with the requirements of the Trust’s agreed strategic plans and objectives.
* Lead the Trust’s approach to winter planning as a key partner within the system. Report to Committee and Board with assurance as to the plans. Lead the Operations Directorate through winter delivery.
* Ensure the Trust has effective, tested plans in place to respond to escalation, critical and major incidents.
Budgetary, Performance and Resource Management
* Lead the preparation of annual cost improvement programmes across the Operations Directorate, on behalf of the Chief Operating Officer.
* Responsible and accountable for the delivery of savings for the Directorate and for supporting processes which improve financial information and budgetary control.
* Responsible for allocation of Chief Operating Officers resources to ensure service delivery and support developments.
* Monitor the performance of the Directorate against agreed objectives taking corrective action when performance is not in accordance with performance plan.
Communication
* Communicates at the highest level within the Trust and across other external organisations and agencies with respect to highly confidential and highly contentious information.
* Lead, present and manage highly complex, sensitive and challenging professional communication processes both internal and external to the organisation.
* Negotiates, influences and reconciles conflicting views in a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, people who access services and other stakeholders.
* Present in a clear manner to large groups and delegations.
Workforce
* To manage and supervise direct management reports.
* To develop cohesive, motivated and high‑performing teams ensuring effective leadership of staff.
* To promote a culture where staff feel empowered and accountable for the service they provide.
* Ensure that an effective and robust system of appraisal is in place.
* Ensure that key messages from the Annual Staff Survey are widely understood with clear actions in response to feedback, leading the Operations Directorate response and improvement plan.
* To lead teams in the fair recruitment, training and management of staff ensuring the workforce has the skills, expertise and motivation to deliver high quality services.
* To provide strong leadership through change, supporting staff, colleagues and partners.
* To work closely with Staffside colleagues in the effective management of change in the workforce.
The Trust is required to work in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit - https://www.gov.uk/browse/visas-immigration/work-visas
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