Overview
Customer Administrator - Remote role
Pertemps are recruiting for multiple, Customer focussed Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.
Responsibilities
* Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
* Booking appointments for customers as required.
* Working through email enquiries and escalating as required.
* Dealing with enquiries, answering queries, calls and escalating to relevant departments.
* Appropriately and sensitively deal with professionals, customers and clients.
* Always adhere to strict policies regarding confidentiality and compliance.
* Ensuring all information is recorded accurately on your system.
Requirements
* A minimum of 1 years relevant Administration experience.
* Experience using MS office.
* Good communication skills.
* Ability to prioritise.
* Clear understanding of confidentiality and handling sensitive information.
* Self-sufficient and a problem solver.
* Happy to undertake a DBS check.
The Role
* Fully remote, home based (all IT equipment will be provided).
* Monday - Friday, 9am - 5pm with 1 hour for lunch.
* Salary of £24,000 - £28,000 depending on experience.
Application
If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Jemma at the Pertemps Basingstoke Branch.
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