Role Scope
Ocean Export Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested.
Responsibilities
* Providing excellent customer service to customers and overseas partners.
* Working closely with colleagues, ensuring to maintain the highest level of operational performance.
* Resolving accounting issues and queries as and when directed by management, ensuring these are dealt with within a timely manner.
* Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines.
* Building and maintaining relationships (internal/external).
* Discuss task delegation and review issues with direct line manager.
* Communication: fast response to all enquiries.
* Assist in the interview and recruitment of team members.
* Work closely with direct line manager to identify opportunities for process improvements.
* Handling escalations from customers and internally.
* Proactively resolve internal or external issues quickly.
* Assist with training new team members.
* Any other duties as required by management.
Authorities
- Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
- Identify any opportunities for improvements in overall service quality and business safety.
Qualifications / Experience
- Minimum of 4 years of extensive Ocean (Export/Import) experience.
- Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage.
- Knowledge of various local and International shipping and freight forwarding practices.
- Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information.
- Ability to adapt quickly to changing policies and procedures.
- Computer literate in Microsoft Office.
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