About the role
This is a role for someone who wants to understand, in detail, how a business actually runs - not from a textbook, but from inside the rooms where decisions get made. You'll embed across our operating rhythm: daily and bi-daily stand-ups, weekly planning sessions and deep dives, and monthly committees. In each, you'll be the person who captures what was discussed, tracks every action and deadline, holds owners accountable, and turns it all into reporting that leadership can act on without having to chase.
We run a structured way of working across every function: engineering, infrastructure, risk, legal, compliance and commercial teams. That consistency only holds if someone is documenting it rigorously and keeping the threads connected between meetings, and that someone is you.
Part of this is structured, recurring work: minutes, action logs, tracker upkeep, follow-ups. It demands precision and discipline. The payoff is just as real: doing this well means you develop a genuine, cross-functional understanding of the business that very few people ever get. People who bring curiosity and reliability to it are on a clear path into more senior analyst, delivery and project roles.
You'll also take ownership of a set of recurring operational processes: running the committee and meeting cycle, owning action-tracking and reporting, and keeping the document repositories organised and current. Owning these end to end takes routine load off senior leadership, freeing them to spend their time on business strategy rather than upkeep.
What you'll do
* Attend stakeholder meetings across multiple teams, often several different functions in a single day, capturing discussion, decisions and actions accurately and in real time
* Maintain a clean, single source of truth for actions: who owns each item, when it's due, and its current status, so nothing falls through the cracks
* Follow up with owners between meetings, chasing updates ahead of the next session so meeting time is spent on blockers and decisions, not status read-outs
* Distil meeting outputs into concise, well-structured reporting and insights for senior leadership and the executive committee
* Spot patterns across the action log, such as bottlenecks, stalled items and clustered deadlines, and surface them before they become problems
* Own and run recurring operational processes end to end: the committee and meeting cycle, action-tracking and reporting, and repository and documentation management
* Take routine operational load off senior leadership, so their time is spent on business strategy rather than process upkeep
* Continuously improve those processes, tightening, documenting and streamlining them so they run reliably and can be scaled
* Keep shared trackers, repositories and documentation current, organised and audit-ready
* Help embed and maintain a consistent way of working as we roll it out across more teams
What we're looking for
* A people-first, customer-service mindset. You can walk into any room, technical or senior, and build rapport fast, read the dynamics, and make people comfortable being recorded and held to commitments. A background in hospitality or other front-of-house, service-led work is a genuine asset, and we value the instincts it builds.
* Exceptional listening. You can follow a fast, technical or unfamiliar discussion and reliably pick out what actually matters: the decision, the action, the owner, the risk.
* Strong organisation and follow-through on detailed, recurring work. You take visible pride in things being accurate, complete and up to date, and you don't need reminding.
* Real comfort with context-switching. You can move between teams, subject areas and registers across a day without losing the thread or the detail.
* Discretion and professionalism. You'll be in rooms with sensitive commercial, technical and people-related discussion, and you'll handle it with judgement.
* Curiosity about how a business works end to end, and the drive to grow into a broader role over time.