Tesco UK • Belfast • Permanent • Working hours 36.5 • Apply by 26-Apr-2026
Availability Window
Days From time To time Mon 06:00:00 15:00:00 Tue 06:00:00 15:00:00 Wed 13:00:00 22:00:00 Fri 13:00:00 22:00:00 Sat 08:00:00 16:00:00
Pay
Our Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week, with flexibility down to 12 hours.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
Responsibilities
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
* Being the go‑to person for colleagues in the absence of the Manager for day‑to‑day queries.
* Ensuring the store is always clean, tidy, and well‑presented.
* Coordinating seasonal, community and charity events with the manager.
* Contributing to a great team atmosphere that is inclusive of everyone.
* Providing excellent customer service by listening to customers and putting them first in everything you do.
* Keeping the team well‑informed and up to speed on any communications, changes, or updates.
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
* Coordinating store improvements, removing any obstacles that might hinder great service.
* Following health and safety routines and procedures, and ensuring colleagues do the same.
* Recognising and celebrating colleagues within the team who are providing great service.
Qualifications
* Minimum age 18 years.
* Ability to work the required hours, including early mornings up to 6:15 am or late evenings after 9:45 pm, as necessary for the role.
* Strong customer service orientation, delivering thoughtful and tailored service to meet every customer's needs.
* Strong communication skills, comfortable using a variety of methods to keep the team well‑informed.
* Leadership ability, comfortable taking the lead and overseeing the store in the absence of the Manager.
* Good decision‑making skills, flexible in thinking, and capable of handling change to ensure delivery of the best outcomes for customers and colleagues.
* Motivational skills to inspire the team to deliver beyond expectations.
* Curious mindset, constantly seeking ideas and opportunities to serve customers, communities and the planet better.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Flexible working available from day one.
* 10% off and 15% off during pay‑day weekends, saving up to £2,000 a year with the Colleague Clubcard.
* Access to free well‑being services with a range of resources to support your mind, body and life.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes.
* Uniform provided with policies to support you for all life's moments, big and small.
* Access to colleague networks providing a space for staff from a range of backgrounds (information available on the company site).
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